Contact and support
This is a translation provided for convenience. In case of any discrepancy, the Spanish version prevails.
Write to us and we will reply. No multi-step forms or tickets that get lost: an email to a person.
Support and questions
Questions about the product, help getting started, incidents.
We reply within 1 working day.
Billing and refunds
Payments are processed by Paddle as authorised reseller. You can also manage them directly at paddle.net.
Data protection
Exercising your rights (access, rectification, erasure, portability, objection). Legal deadline: 1 month.
Accessibility
If something is not accessible to you, tell us. We reply within 20 working days, under Spanish Law 11/2023.
Who is behind it
BIOMAG, S.L.U.
Phone: +34 945 460 486
Tax ID (NIF) B-01037241 · EU VAT ESB01037241
c/ Barrachi, 39 – Pab. 3, 01013 Vitoria-Gasteiz (Álava), Spain
Commercial Registry of Álava: Volume 514, Folio 74, Sheet VI-1773
AIM CODEX is a product of BIOMAG, S.L.U. The full details are in the legal notice, the terms of sale in the terms and data processing in the privacy policy.